1 From Nella
Deletion is immediate and permanent:
- Open Nella (app or website) and sign in.
- Go to Settings, then Account.
- Choose Delete account, then confirm.
2 Without access to your account
Write to us at [email protected] from your account’s email address, with the subject “Account deletion”. We check that the request comes from you, then delete the account within 30 days and confirm it to you.
3 What is deleted
- your account and profile (name, email address, preferences);
- your conversations, messages and replies;
- the files and photos you sent, your creations, your projects and your memory;
- your published sites, which are no longer reachable;
- your connected devices and sessions.
4 What is kept
- Billing (invoices and proof of payment): for the period required by tax and accounting laws (in Quebec, generally six years).
- Technical and security logs: for a limited period, then erased.
- Backups: erased as part of their normal rotation cycle.
5 Subscriptions and organizations
- A subscription paid by card on the website stops automatically with the account.
- A subscription taken on the App Store or Google Play is cancelled in your Apple or Google account settings: deleting your Nella account does not stop it.
- If you own an organization that has other members, transfer its ownership or delete it before deleting your account.